Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chenxb524@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chenxb524@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chenxb524@outlook.com.
RETURN & REFUND POLICY
We stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return if you're not happy with it for any reason.
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with all original packaging and tags intact. You must also provide a receipt or proof of purchase. To start a return, please contact us at chenjh524@outlook.com . If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.
We understand that sometimes issues arise during shipping. Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and work to resolve it as quickly as possible to ensure you receive the product you ordered in perfect condition.
Certain items are not eligible for return due to their nature. These include perishable goods such as food, flowers, or plants, custom or personalized products, personal care or hygiene-related items, and hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable. If you have questions about whether your item qualifies for a return, please contact us at chenjh524@outlook.com before initiating the return process.
If you need to exchange an item for a different size, color, or style, the fastest way to receive a replacement is to return the original product and place a new order for the desired item separately once your return has been approved.
For customers in the European Union, you have additional protection under EU consumer law. If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without providing justification. Returned items must be unused, in original condition, with original packaging and proof of purchase.
Once we receive and inspect your return, we will notify you via email of the approval status of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider's policies. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at chenjh524@outlook.com so we can assist you in tracking it down.
For any questions regarding returns, exchanges, or refunds, you can always contact us at chenjh524@outlook.com. Our customer service team is here to help make your shopping experience as smooth as possible.